Education
November 2025
Certificate of Product Management | CareerFoundry
Intensive online training on Product Management:
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Product Development Lifecycle
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Product Principles
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Problem Statements
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User and Market Research
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Research Analysis
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User Flows
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User Stories
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Budgeting
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Wireframing / Protoyping
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Product Roadmap, etc
2015-2017
Arizona State University |
Bachelor of Arts in English
Tempe, AZ
Graduated Summa Cum Laude
Skills
& Expertise
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Figma
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Miro
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Monday.com
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Trello
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Canva
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Problem Solving
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Critical Thinking
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User Empathy
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Cross-Functional Communication
Projects
These projects were each completed as part of my Product Management training through CareerFoundry. They showcase my approach to discovery, prioritization, and delivery in realistic product scenarios.
Feature Improvement Initiative: MakeYourMaps
• Owned a contributor feature improvement initiative from discovery through design
• Conducted user interviews and surveys, synthesized insights with competitive analysis
• Led ideation and prioritized requirements using the MoSCoW framework
• Produced low- and high-fidelity wireframes in Figma to support delivery
• Defined KPIs and roadmap, targeting 10% contributor growth (Q1) and 25% comment growth (Q2)
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More projects coming soon!
Work
Experience
March 2024 - present
Guest Teacher |
Chicago Public Schools
• Executed instructional plans in fast-changing, high-constraint environments by quickly assessing needs and maintaining continuity of delivery
• Managed diverse stakeholder needs (students, staff, administrators) by adapting communication and execution across varying ages, abilities, and classroom contexts
June 2021 - March 2023
Customer Success Manager |
Your Virtual Consult
• Acted as sole point of contact for 250+ SMB clients representing ~$1MM in ARR post-sale and maintained monthly gross revenue retention of 95% on average.
• Created the client onboarding process and onboarded 100s of clients, including a kick-off call, success planning, account setup and configuration, and end user training.
• Authored how-to documentation and recorded a library of demonstration videos to provide self-serve enablement to various end users, reducing the volume of support inquiries.
• Analyzed leading indicators of churn, including feature usage and integration status, and created tailored engagement plans to mitigate risk.
• Acted as voice of the customer, working with the product team to turn client asks into platform features.
November 2020 - June 2021
Customer Service Representative |
CT Corporation
• Worked with law firm customers (both lawyers and paralegals) to help their clients maintain corporate compliance.
• Resolved 75 - 100 client escalations each day, meeting initial response time within 4 hours SLA 100% of the time.
• Uncovered customers’ goals and acted as trusted advisor to guide them through complex compliance requirements including mergers and annual reports.
• Maintained detailed account health records in Salesforce to provide visibility internally